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Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) is available for immediate shipment (within 7 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within 5 business days from the date of your order. We will send you tracking information within 24 hours of the order leaving the warehouse, to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to followup with us at support@deluxemanor.com.

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice and damage you should make note of it when signing for delivery. If your items do arrive damaged, please send photos to support@deluxemanor.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All cancellations after 48 hours are subject to a $15 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

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